Frequently asked questions

Send an enquiry through the Plan Your Trip form, message us on WhatsApp (+91 97894 24750) or call. We confirm availability, the final price and meeting details.

Payment is 100% in advance to confirm a booking.

Cancellations must be submitted in advance. Cancelling 3 days before departure is eligible for a 10% refund of the package cost, and 1 day before for a 30% refund. Cancellations less than 24 hours before departure are not refunded. No refunds are given for unused services. If we cancel a tour, all monies paid are promptly refunded.

Guides, storytellers and artisans are paid per session, so the per-person cost falls as more guests share it. For example, the heritage tour is ₹1,500 for a solo guest and ₹700 per person for 10–12 guests.

Most outdoor experiences start early (6–7 AM) or late afternoon (3–4.30 PM) to avoid the midday heat. Each package lists its start times.

For day excursions we arrange a taxi from your hotel, priced as a separate taxi supplement. For town experiences we share a meeting point near your stay.

Modest, clean clothing that covers shoulders and knees. Footwear is removed inside temples and ashrams.

Kayaking and surfing are guided and open to non-swimmers, with life jackets provided. Kayaking takes children above 8 and the sound meditation children above 14. Craft workshops suit all ages.

December to February is the best time, with warm days, cooler evenings and little rain. March is still pleasant. The north-east monsoon brings most of the year’s rain from October to early December, and April to June is hot, so early-morning tours work best then.

Two to three days covers the heritage town, a backwater or beach activity, a food experience and Auroville. Add a day for each excursion such as Mahabalipuram, Gingee or Pichavaram.

About 10–12 km north, roughly 20–30 minutes by car.

Yes. Puducherry has been the official name since 2006. Pondicherry and Pondy are still widely used.